Start Your Hardware Project with Direct Local Support
If you are sourcing POS hardware from China for a POS software, integration, or retail solution project, you can contact Tesp for hardware options, sample coordination, supplier follow-up, and small-batch order support.
Let’s Talk Hardware Requirements
Sourcing & Project Queries
For supplier sourcing, hardware option review, sample requests, OEM configuration discussion, and pilot order planning.
- partner@tespotech.com
Order Follow-Up & Support
For existing order milestone tracking, spare parts coordination, warranty communication, and supplier follow-up.
- support@tespotech.com
Send Us a Message
- Direct Response: Your inquiry is reviewed by the person responsible for Tesp's sourcing and project follow-up work, not a generic ticket queue.
- Clear Requirement Review: For a faster reply, please share your target hardware type, required OS, port layout, peripherals, target quantity, and destination country or region.
- Confidential by Default: Your contact details and project information are used to respond to your inquiry and discuss your hardware requirements. We do not use your inquiry for spam outreach.
Frequently Asked Contact Questions
Q1: What are your standard response hours?
Tesp is based in Qingdao, China (UTC+8). We usually reply during China business hours and try to create practical overlap with European and North American teams when a project requires active supplier coordination.
Q2: Can we communicate via instant messaging (WhatsApp/WeChat)?
Yes. Email is the best place to start because it keeps your requirements, files, and project context clear. After the initial review, we can move suitable projects to WhatsApp or WeChat for faster factory updates, photos, and short follow-ups.
Q3: How do I arrange a factory floor check or product validation?
Use the contact form or email us with your target hardware type, required OS, port layout, peripherals, pilot quantity, and any compatibility concerns. Tesp will review the requirements and suggest whether a supplier check, sample validation, or factory follow-up is the right next step.