Terms of Service

Effective Date: May 29, 2026 Welcome to Tesp. These Terms of Service explain the basic terms that apply when you visit www.tespotech.com, contact us, request sourcing support, or work with Tesp on POS hardware sourcing, supplier communication, sample coordination, small-batch order follow-up, or basic pre-shipment checks. By using this website or engaging Tesp for project-related support, you agree to these Terms. If you do not agree, please do not use the website or submit a project inquiry.

1. B2B Service Scope

Tesp provides independent B2B POS hardware sourcing and project follow-up support for overseas POS software companies, ISVs, system integrators, and solution providers. Our services may include:

Supplier sourcing and basic supplier communication
Sample coordination for POS terminals, self-checkout kiosks, cash register scales, and related hardware
Small-batch or pilot order follow-up
Production milestone tracking
Basic pre-shipment checks where practical
OEM coordination for suitable projects
After-sales issue follow-up with suppliers

Tesp is not a hardware manufacturer, software development company, certification body, customs broker, or formal inspection agency. Unless expressly agreed in writing, Tesp does not manufacture products, develop software, provide official certification, or replace the client’s own technical testing process.

2. Project Inquiries and Information Accuracy

When you submit a project inquiry, you are responsible for providing accurate and complete information about your hardware requirements, software environment, target quantity, operating system, ports, peripherals, deployment region, certification needs, and any special configuration requirements. Tesp uses the information you provide to review practical sourcing and project follow-up options. Changes to your requirements may affect supplier selection, sample availability, lead time, pricing, and the scope of checks that can be arranged.

3. Quotes, Pricing, and Availability

Any quote, price indication, lead time, MOQ, or availability information provided by Tesp is based on the information available at the time and may depend on supplier confirmation, component availability, production schedule, customization scope, shipping method, and market conditions. Quotes are not binding unless confirmed in writing. Unless a different validity period is stated, quotes may change due to supplier pricing, exchange rates, shipping costs, material availability, or project requirement changes.

4. Samples, MOQ, and Customization

Tesp may help coordinate sample units, pilot orders, or small-batch sourcing where suppliers are willing to support them. Minimum order quantities vary by product type, supplier policy, branding requirement, packaging customization, firmware option, and hardware configuration. For OEM or custom hardware requirements, such as logo printing, shell color, packaging, boot logo, port layout, or pre-loaded software, feasibility must be confirmed with the supplier. Some customizations may require sample approval, longer lead times, additional fees, or higher MOQ.

5. Basic Checks and Service Limitations

Tesp may perform or coordinate basic hardware-side checks where practical, such as power-on status, OS version, visible port layout, touchscreen response, accessory presence, packaging condition, labeling, or other project-specific checkpoints agreed in advance. These checks are practical sourcing and project follow-up activities. They are not a substitute for the client’s own engineering validation, software QA, regulatory testing, safety testing, security review, or final acceptance testing. Tesp may provide photos, videos, notes, supplier feedback, or issue summaries based on the agreed project scope. Because hardware, firmware, drivers, operating systems, and supplier processes can vary, Tesp cannot guarantee that every possible issue will be discovered before shipment.

6. Client Software, Test Files, and Technical Materials

If you provide APK files, Windows scripts, test checklists, logos, boot images, artwork, documents, or other technical materials, you confirm that you have the right to provide those materials to Tesp for project-related use. Tesp will use such materials only for project communication, sample coordination, supplier communication, basic checks, or related support unless otherwise agreed in writing. You remain responsible for the functionality, licensing, legality, and security of your own software, files, and technical materials.

7. Supplier and Manufacturer Responsibility

Hardware products are manufactured by third-party suppliers or factories. Supplier warranties, replacement policies, component availability, firmware support, documentation quality, and after-sales procedures are controlled by those suppliers unless otherwise agreed in writing. Tesp may help communicate with suppliers, follow up on issues, coordinate spare parts, or request supplier feedback, but Tesp is not responsible for manufacturer defects, supplier delays, discontinued components, undocumented firmware changes, or supplier policy changes beyond our reasonable control.

8. Shipping, Import, and Compliance

Tesp may help coordinate shipping information, export documentation, packing details, or logistics communication where applicable. International shipping, customs clearance, taxes, duties, import permits, product compliance, local certification, and legal use of the hardware in the target market remain the client’s responsibility unless otherwise agreed in writing. Any references to CE, FCC, RoHS, ISO, or other standards are based on supplier-provided information or available documentation unless a separate certified testing process is agreed. Clients should verify mandatory compliance requirements with their local compliance advisor, customs broker, certification body, or legal advisor before deployment.

9. Payment Terms

Payment terms depend on the agreed project scope, supplier requirements, sample cost, order size, checking arrangement, and logistics plan. Any deposit, balance payment, sourcing fee, service fee, or other project-related fee should be confirmed in writing before work begins. Factory orders often require payment before production or shipment. Once a supplier has started production, customization, procurement, or shipment preparation, cancellations or refunds may be limited by supplier policy and actual costs already incurred.

10. Intellectual Property

You retain ownership of your software, trademarks, logos, artwork, UI/UX materials, technical documents, and other proprietary materials you provide to Tesp. Tesp retains ownership of its website content, service descriptions, internal process materials, reports, templates, business methods, and other materials created by Tesp unless otherwise agreed in writing. Third-party hardware designs, firmware, drivers, manuals, SDKs, and factory documents remain the property of their respective suppliers, manufacturers, or rights holders.

11. Confidentiality

Tesp treats project information as confidential by default and uses it for sourcing, supplier communication, sample coordination, project follow-up, and related support. We do not sell your project information. Hardware sourcing often requires sharing limited technical requirements with relevant suppliers. Tesp will share only the information reasonably needed to review feasibility, pricing, configuration, sample preparation, production follow-up, or after-sales support.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Tesp will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, business interruption, software downtime, data loss, deployment delays, or reputational harm arising from website use, supplier issues, hardware problems, shipping delays, or project communication. Tesp’s total liability for any project-related claim shall not exceed the service fees actually paid to Tesp for the specific project giving rise to the claim, unless a different amount is expressly agreed in writing.

13. No Guaranteed Outcome

Tesp works to reduce avoidable sourcing, communication, and project follow-up risks. However, Tesp does not guarantee that a supplier will accept an order, that a specific model will remain available, that all compatibility issues will be discovered, or that a project will meet every commercial, technical, regulatory, import, or deployment expectation. Final software compatibility should be tested by the client’s own technical team. Regulatory, certification, import, and local compliance requirements should be confirmed by the client with local professional advisors.

14. Website Content

The information on this website is provided for general B2B service introduction purposes. It may change without notice and should not be treated as a binding quote, technical guarantee, legal advice, compliance certification, customs advice, or final project specification.

15. Changes to These Terms

Tesp may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website or continued project communication after updates means you accept the revised Terms.

16. Contact Information

If you have questions about these Terms of Service, please contact us: Email: partner@tespotech.com Website: www.tespotech.com